How do I report maintenance or repairs?

All non‑urgent maintenance requests should be submitted online. Providing clear details and photos helps us organise the right tradesperson quickly. Urgent issues should be reported immediately to prevent further damage.

What is considered an urgent repair?

Urgent repairs include issues such as burst pipes, power outages, gas leaks, serious roof leaks, or anything that poses a safety risk. Contact us as soon as possible for urgent matters.

Can I make changes to the property?

Any modifications, including installing fixtures, painting, or attaching items permanently, require written approval from the landlord. We recommend submitting your request with details to help us assess it quickly.

How often are routine inspections carried out?

Routine inspections are typically conducted every few months to ensure the property is being well maintained. You will receive proper notice before each inspection, and you are welcome to raise any concerns during the visit.

Am I responsible for garden or lawn care?

Unless otherwise stated in your agreement, tenants are generally responsible for basic garden and lawn maintenance such as mowing, weeding, and keeping outdoor areas tidy. If special equipment is required, check with us for clarification.

Can I keep a pet at the property?

Pets require written approval from the landlord unless excluded by building rules. Share details about the type of pet when requesting permission so we can process it promptly. Additional conditions may apply for pet-friendly properties.

What happens if I fall behind on rent?

If you are experiencing difficulty paying rent, contact us as soon as possible. Open communication ensures we can discuss options early and help avoid further action or disruption to your tenancy.

How do I end my tenancy?

To end your tenancy, you must provide proper written notice based on your agreement type and circumstances. Once your notice is received, we’ll guide you through the vacating process, including final inspection requirements.

When will my bond be returned?

Your bond can be released after the final inspection confirms the property has been left in a clean and undamaged condition, with all rent and charges up to date. Any agreed deductions will be discussed before the bond is processed.